Real Help, From Real People, For Every Order You Place.
Whether you're stocking up on supplements, brewing your first bag of coffee, or building a decorative concrete project, our team is here to help — and every purchase you make funds food, housing, and hope for families in crisis. You're not just a customer to us. You're part of the mission.
Need Us Right Now?
However you choose to reach out, you'll always talk to a real, live person on our team — never an AI bot or automated script.
📞 Call Us 800-735-2100 ✉️ Email Support partners@thislittlehouseofmine.org 🗓️ Have a Question? Browse Our FAQsYour Free Training Is Waiting — Let's Get You In.
If you purchased one of our decorative concrete tools through Amazon or our online store and qualified for complimentary training, just fill out the short form and we'll personally get you access — usually within one business day.
Qualifying purchases on Amazon unlock our free training course, and qualifying purchases on thislittlehouseofmine.store unlock our Master Home Study Course — free.
Not sure if you qualify? Send us your order number anyway — we'd rather double check than have you miss out.
Grab the Guides You'll Reach for
Every Project
No login required — download, print, and keep these on the job with you.
Decorative Concrete Training Manual
Our complete reference manual covering mix design, texture rolling, stamping, sealing, coloring, and troubleshooting — everything Bryan teaches, in one document.
⬇ Download Training ManualStep-by-Step Instruction Sheets
Quick-reference, print-friendly instructions for our most popular tools and kits — perfect for keeping on-site while you work.
⬇ Download Instruction SheetsSee the Technique Before You Try It
Nothing beats watching Bryan's hands at work. Start with this tutorial, then explore more on our YouTube channel.
Method of Concrete Trees
Step-by-step technique for creating realistic concrete tree textures and forms.
Want more tutorials? We've got dozens covering countertops, floors, sinks, and walls.
▶ Watch More on YouTubeThree Ways We're Here to Help
Pick the kind of support that fits your question — every path leads to a real, knowledgeable human.
Orders, Shipping & Accounts
Questions about your order status, shipping, returns, or your account.
- Order tracking & delays
- Returns & refund policy
- Billing & account questions
Using Your Tools & Products
Guidance on getting the best results from your supplements, coffee, and decorative concrete tools.
- Mix ratios & curing times
- Sealer & colorant selection
- Which tool or product fits your needs
Troubleshooting & Advice
Something not turning out right? We'll help you diagnose it and get back on track.
- Texture or release issues
- Coloring & finish problems
- 1-on-1 project troubleshooting
Frequently Asked Questions
Most requests are verified and approved within one business day. You'll receive an email with your login details and getting-started instructions as soon as it's confirmed.
Yes, please do! Submit your order number and we'll check it personally. We'd rather take a look than have you miss out on training you're entitled to.
Start with the Training Manual and Step-by-Step Instruction Sheets above — both cover mix ratios, curing, and sealing in detail. For anything product-specific, our Product Support team is happy to walk you through it.
Don't worry — this happens, and it's almost always fixable. Reach out to our Technical Support team by phone, email, or by booking a free Q&A call, and we'll help you troubleshoot what happened and how to correct it.
Absolutely. You can call us at 800-735-2100, email partners@thislittlehouseofmine.org, or use the contact form on our homepage — a real person will get back to you.
Full details are available on our Shipping Policy and Refund Policy pages. If anything is unclear, just reach out — we're happy to explain in plain language.
Your Voice Helps Us —
And Helps Future Customers
If our products or training helped you or your family, we'd be so grateful if you shared your honest experience — it helps future customers, and every purchase already helps a family in crisis.
Website Customers
If you ordered through our website, we'd love it if you shared your experience on Google — it's one of the biggest ways new customers find us.
⭐ Leave Us a Google ReviewTakes about a minute — no account with us required, just a Google account.
Amazon Customers
If you have a moment, we'd truly appreciate an honest review or a bit of feedback on your order. You can do that anytime from your own Amazon account — just open Your Orders, find your item, and choose Write a product review (or Leave seller feedback for feedback about your order itself).
Go to Your Amazon OrdersEntirely optional, and always appreciated — whatever you share, good or bad, helps other families.
A Couple of Honest Notes
- Please share your genuine, honest experience — good, bad, or in between. We read every single one.
- We're not able to offer discounts, refunds, or free products in exchange for a review, and we'd never ask you to write anything other than your honest opinion.
- Company or service feedback (separate from a product review) is always welcome by emailing us directly at partners@thislittlehouseofmine.org.
When You Reach Out, You're Reaching a Real Team.
Our decorative concrete tools are designed by Bryan Gauthier, who has taught the craft since 1998 — and every other product we carry, from supplements to coffee, is chosen with the same care. Every question that comes through this page is handled by people who know these products inside and out and who care about the mission behind them. You're never just a ticket number here.